1. Who We Are
Break The Barrier is the data controller for personal information collected through our website, booking platforms such as Calendly, forms, messages, and direct communication with us.
2. Information We Collect
We may collect your name, email address, phone number, age range, country or city of residence, information you voluntarily share regarding your goals, challenges, or behavioural patterns, booking details, and session preferences.
When you visit our website, we may automatically collect limited technical information such as IP address, browser type and version, time zone, language settings, pages visited, time spent on the site, referring websites, or search terms. This information is used for analytics, security, and website improvement purposes only.
Our website may use cookies and similar technologies to ensure essential website functionality, remember basic preferences, and understand how visitors use the website.
3. How We Use Your Information
- To provide early-intervention behavioural systems and sessions.
- To manage bookings and scheduling.
- To respond to enquiries and communication.
- To improve our systems, content, and website experience.
- To maintain website security and operational integrity.
4. Confidentiality in Sessions
Information shared during BTB Framework Introductory Calls or other sessions is treated as confidential. Information may only be disclosed if you provide explicit consent, disclosure is required by law, or there is a serious and credible risk of harm to you or others.
Break The Barrier is not a therapy or crisis service; however, confidentiality and respect remain core principles of our work.
5. Legal Basis for Processing
If you are located in the EU or UK, we process personal data based on legitimate interests to operate and improve early-intervention systems, contractual necessity to provide booked services, consent where required, and legal obligations where applicable.
6. Third-Party Platforms
We may use external services such as Calendly, email providers, analytics tools, and hosting platforms. These providers process information according to their own privacy policies and security practices.
7. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed completely secure.
8. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You may also ask questions about how your information is handled.
9. Children and Young People
Participants aged 16-17 require parent or guardian consent. If personal information has been provided without appropriate consent, please contact us so it can be reviewed or removed.
10. Changes to This Policy
This Privacy and Confidentiality Policy may be updated from time to time. Continued use of the website or services indicates acceptance of the updated Policy.
11. Contact Information
For questions regarding this Policy or your personal information, contact us at info@breakthebarrierbtb.net or tusharingle338@gmail.com.